When unexpected water damage strikes your home or business, Horizon is here to help. We are dedicated to providing fast, reliable, and compassionate service to restore your property.
Dealing with water damage can feel overwhelming, but you don’t have to face it alone. Our team is ready to respond immediately, offering expert solutions with a confident and caring approach. We are here to guide you through every step of the restoration process and bring your property back to its best.
Horizon Water Damage Restoration is a leading provider of expert water damage solutions for residential and commercial properties. We specialize in comprehensive services, including emergency water extraction, structural drying, and professional restoration. Our team is comprised of certified professionals dedicated to delivering top-tier service with honesty and integrity. We understand the stress water damage can cause, which is why we are committed to providing swift, efficient, and reliable solutions to restore your peace of mind and your property. Our unwavering focus on customer satisfaction and quality results makes us the trusted choice for all your water damage needs, no matter the scale.
We offer a full range of water damage restoration services designed to address any challenge. Our dedicated team is prepared to handle everything from minor leaks to major floods with expertise and a commitment to excellence. We ensure your property is restored to its pre-damage condition.
Our residential services are tailored to protect your home and family. We quickly extract water, dry affected areas, and restore your property to a safe and comfortable living space.
We understand that business continuity is critical. Our commercial services minimize downtime and financial loss by efficiently restoring your commercial property.
Available 24/7, our emergency services are a lifeline when disaster strikes. We respond promptly to mitigate damage and start the restoration process immediately, day or night.
At Horizon, our work philosophy is centered on integrity, rapid response, and meticulous care. We believe that every restoration project, regardless of size, deserves our full attention and a commitment to excellence.
We know that time is of the essence when it comes to water damage. Our team is always on standby to respond quickly, preventing further damage and saving you money. We are ready to act immediately.
Our approach is detailed and thorough. We assess every aspect of the damage, create a precise restoration plan, and execute it with careful attention to detail to ensure a complete and lasting recovery.
Your satisfaction is our top priority. We communicate openly, provide honest assessments, and work tirelessly to exceed your expectations. We treat your property as if it were our own.
Our team consists of highly trained and certified professionals who are equipped with the knowledge and skills necessary to handle any water damage scenario with confidence and expertise.
We utilize state-of-the-art equipment for water extraction, drying, and moisture detection. This technology allows us to work efficiently and ensure a thorough and complete restoration process.
Water damage doesn’t wait for business hours. That’s why our team is available 24/7, ready to respond to your call with urgency and professionalism, providing peace of mind when you need it most.
From the moment you contact us, we maintain open and honest communication. We provide clear, detailed plans and estimates, ensuring you are informed and confident in our work every step of the way.
Clients consistently choose Horizon Water Damage Restoration because of our unwavering reputation for excellence, our commitment to customer satisfaction, and our unique blend of rapid, professional service with a warm, personal touch. Our certified experts use the latest technology and techniques to ensure your property is not just dried, but fully restored and protected against future issues. We pride ourselves on being a reliable partner you can call on in times of crisis.
Our mission is to provide prompt, professional, and compassionate water damage restoration services that help our community recover from unexpected disasters. We are dedicated to restoring properties and peace of mind with the highest standards of quality, integrity, and efficiency. We strive to be the most trusted name in restoration.
Our vision is to be the leading water damage restoration company, recognized for our innovative solutions, unwavering commitment to customer satisfaction, and exceptional service. We aim to create safe, dry, and healthy environments for every client, ensuring a swift and seamless return to normalcy.
Beyond our core water damage restoration services, we also specialize in complementary solutions to ensure a comprehensive and complete recovery for your property. Our services include professional mold remediation, advanced structural drying, and thorough sewage cleanup. These offerings are designed to address all potential issues that can arise from water damage, providing a seamless experience and a fully restored property, all under one roof.
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We begin with an immediate, 24/7 response to your call. Our certified technicians will arrive promptly to perform a comprehensive assessment of the water damage, identifying the source and the extent of the affected area. We use advanced moisture-detection tools to create a detailed plan for water extraction and drying. This critical first step ensures we act quickly to prevent further damage.
Our team uses powerful, industrial-grade equipment for rapid water extraction, removing standing water from your property. Following extraction, we deploy high-speed air movers and dehumidifiers to thoroughly dry the structure and its contents. We closely monitor the drying process to ensure all moisture is eliminated, which is essential for preventing mold growth and preserving your property’s integrity.
Once the property is completely dry, we begin the final phase of cleaning and restoration. This includes sanitizing and deodorizing the affected areas to ensure a safe and healthy environment. Our skilled team then handles all necessary repairs, from minor drywall work to major structural rebuilding, bringing your property back to its pre-damage condition. We restore your space so you can return to normalcy.
“Horizon Water Damage Restoration Richmond was a lifesaver. A pipe burst in my basement and they were at my house within an hour. The team was incredibly professional and worked tirelessly to remove the water and dry everything out. They kept me informed throughout the entire process. I highly recommend their services—they truly saved my home.”
“I couldn’t be more impressed with the professionalism and speed of the Horizon team. After a storm caused significant flooding, they handled everything with confidence and expertise. Their compassionate approach made a stressful situation so much more manageable. The results were flawless, and they left my home in perfect condition. Thank you, Horizon!”
“From the first phone call to the final inspection, Horizon provided exceptional service. The technician was knowledgeable, explaining every step of the water extraction and drying process. They took great care to protect my belongings and worked efficiently. It’s clear they take pride in their work and truly care about their customers. I trust them completely with any future needs.”
“When my business suffered a major leak, I called Horizon, and they responded immediately. Their team was quick, efficient, and discreet, allowing me to resume operations with minimal disruption. They handled the entire cleanup and restoration, ensuring every detail was perfect. The level of service was outstanding, and I am so grateful for their expertise. A truly top-notch company.”
“A kitchen leak caused a significant amount of damage, and I felt overwhelmed. Thankfully, I found Horizon Water Damage Restoration. They were professional, reassuring, and incredibly thorough. They not only fixed the immediate problem but also helped with the mold remediation. Their dedication to quality and customer service is unmatched. They turned a disaster into a seamless recovery.”
First, ensure the area is safe and turn off the water source if possible. If the damage is extensive, turn off your electricity to prevent a hazard. Contact a professional water damage restoration company like Horizon immediately. Avoid using a regular vacuum to remove water, as it can be dangerous. Our team is available 24/7 to provide immediate assistance and guide you on the best course of action.
The duration of the restoration process varies depending on the severity of the damage, the size of the affected area, and the type of materials involved. A small, clean water leak might only take a few days, while a major flood requiring extensive drying and structural repairs could take weeks. After our initial assessment, we will provide you with a more accurate timeline.
Most homeowner’s insurance policies cover water damage, especially if it’s sudden and accidental, such as from a burst pipe or a leaking appliance. However, damage from floods or a lack of maintenance may not be covered. We can work directly with your insurance company to help you with the claims process and provide all necessary documentation.
Mold growth is a serious concern after water damage. Our process is designed to prevent it by removing all standing water and using professional-grade dehumidifiers and air movers to thoroughly dry all affected materials and areas. We also sanitize the space to eliminate any lingering mold spores and ensure a healthy, safe environment for you and your family.
Water mitigation involves the immediate actions taken to prevent further damage after a water-related incident. This includes water extraction, drying, and preventing mold. Water restoration is the full process of repairing and rebuilding the property to its pre-damage condition, including replacing drywall, flooring, and other structural components. Horizon provides both services to ensure a complete solution.
The safety of staying in your home depends on the type and extent of the damage. In cases of significant damage, especially from contaminated water or if there are structural issues, it may not be safe to stay. Our team will assess the situation and advise you on the best course of action to ensure your safety and well-being during the restoration.
Yes, all our technicians are highly trained and certified by leading industry organizations. They have extensive experience in all aspects of water damage restoration, from initial assessment to final cleanup. Our team’s expertise ensures that every job is completed with the highest standards of quality and professionalism, giving you confidence in our work.
We use professional moisture meters and thermal imaging cameras to detect hidden moisture that is not visible to the naked eye. This advanced technology allows us to accurately measure the moisture content of walls, floors, and other materials. We won’t consider the job complete until these readings indicate that all affected areas are completely dry and safe.
Yes, we are fully equipped and trained to handle all categories of water damage, including Category 3, or “black water,” which contains sewage and other hazardous materials. Our team follows strict safety protocols and uses specialized equipment to safely remove the contaminated water and thoroughly sanitize the affected areas. Your health and safety are our top priority.
Hidden water damage can be difficult to spot but often leaves subtle signs. Look for discoloration or water stains on walls or ceilings, a persistent musty odor, peeling or bubbling paint, and warped or cracked floors. If you notice any of these signs, it’s best to contact us for a professional inspection to prevent further damage and potential mold growth.
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Don’t let water damage disrupt your life. Our licensed experts are available 24/7 to provide a fast, professional response.
Let’s fix your water damage problems quickly and affordably—contact us today!
Horizon Water Damage Restoration proudly serves the greater Richmond area and surrounding communities. Our strategic location allows us to respond quickly and efficiently to your water damage emergencies, no matter where you are. We are committed to being a local, reliable presence for our neighbors. View our service area on the map below to see how we can reach you and provide the swift, expert service you need.
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